Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across New Zealand and Australia, ensuring that we provide the very highest levels of responsiveness to you at all times.
The delivery service offered is a full track and trace courier service with signature for proof of delivery. You will receive an email confirmation when you place your order and another email when we despatch your order with a tracking number enabling you to see where your order is at any time. If you are not home when delivery is attempted the courier may leave a card behind to tell you they have attempted delivery and how you can pick up your package. However regrettably we can't deliver to PO Boxes.
The prices for order delivery has been kept simple with flat rate shipping.
- New Zealand nationwide flat rate shipping of $5 for orders under $100 with an extra charge of $5 for rural deliveries and $7 for Saturday delivery.
- New Zealand nationwide free shipping for orders over $100 with an extra charge of $5 for rural deliveries and $7 for Saturday delivery.
- Australia nationwide flat rate shipping of $10 for orders.
The time frame for order delivery is divided into two parts:
- Processing time refers to order verification, tailoring, quality check and packaging. All orders are sent to our Auckland warehouse for dispatch on the same day the order is placed. However orders received after Mid-day will be processed on the following business day.
- Shipping time refers to the time it takes for items to be shipped from our Auckland warehouse to the destination. After processing and leaving the warehouse, New Zealand nationwide tracked delivery items usually take between 1-3 business days for metro areas and 3-5 days for rural areas to arrive at their destination, Australia nationwide tracked delivery items usually take between 3-8 business days to arrive at their destination. However from time to time deliveries can take longer.